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Ofcom: guidance on highly effective age assurance (Part 3) · Additional principles for providers to consider

Additional principles for providers to consider

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Additional principles for providers to consider

4.59Service providers should ultimately ensure that the age assurance process used is highly effective at correctly determining whether a particular user is a child.
4.60Alongside fulfilling the criteria, the age assurance process should be easy to use and work for all users. Failing to do so might unduly prevent adult users from accessing legal content.
4.61Service providers should therefore also consider the principles set out in Table 4.2 below when implementing age assurance methods or processes. We provide further detail about each principle below, including why they are important, and steps service providers can take to have regard to them.
Table 4.2: Summary table of the principles that services providers should consider in addition to the criteria.
| | Principles | | | Practical steps to consider principles | | | --- | --- | --- | --- | --- | --- | | Accessibility: the principle that age assurance should be easy to use and work for all users, regardless of their characteristics or whether they are members of a certain group. | Accessibility: the principle that age | | | Assess the potential impact that the chosen age | | | | assurance should be easy to use and work | | | assurance method(s) might have on users | | | | for all users, regardless of their | | | sharing protected characteristics. | | | | characteristics or whether they are | | | | | | | | | | Consider offering a variety of age assurance | | | | members of a certain group. | | | | | | | | | | methods. | | | | | | | Design the user journey through the age | | | | | | | assurance process to be accessible for a wide | | | | | | | range of abilities. | | | | | | | Make information about the age assurance | | | | | | | process available to the user prior to | | | | | | | completing the age check. | |
Accessibility: the principle that age Assess the potential impact that the chosen age assurance should be easy to use and work assurance method(s) might have on users for all users, regardless of their sharing protected characteristics.
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| | Principles | | | Practical steps to consider principles | | | --- | --- | --- | --- | --- | --- | | Interoperability: the ability for technological systems to communicate with each other using common and standardised formats. | Interoperability: the ability for technological | | Stay up to date with developments in interoperable age assurance methods and use these approaches to reduce the burden on the user where possible and appropriate for the service. | | | | | systems to communicate with each other | | | | | | | using common and standardised formats. | | | | |
Interoperability: the ability for technological Stay up to date with developments in systems to communicate with each other interoperable age assurance methods and use using common and standardised formats. these approaches to reduce the burden on the
Full captured verbatim text
4.59 Service providers should ultimately ensure that the age assurance process used is highly
effective at correctly determining whether a particular user is a child.

4.60 Alongside fulfilling the criteria, the age assurance process should be easy to use and work
for all users. Failing to do so might unduly prevent adult users from accessing legal content.

4.61 Service providers should therefore also consider the principles set out in Table 4.2 below
when implementing age assurance methods or processes. We provide further detail about
each principle below, including why they are important, and steps service providers can
take to have regard to them.

Table 4.2: Summary table of the principles that services providers should consider in addition to
the criteria.

| | Principles | | | Practical steps to consider principles | |
| --- | --- | --- | --- | --- | --- |
| Accessibility: the principle that age assurance should be easy to use and work for all users, regardless of their characteristics or whether they are members of a certain group. | Accessibility: the principle that age | | | Assess the potential impact that the chosen age | |
| | assurance should be easy to use and work | | | assurance method(s) might have on users | |
| | for all users, regardless of their | | | sharing protected characteristics. | |
| | characteristics or whether they are | | | | |
| | | | | Consider offering a variety of age assurance | |
| | members of a certain group. | | | | |
| | | | | methods. | |
| | | | | Design the user journey through the age | |
| | | | | assurance process to be accessible for a wide | |
| | | | | range of abilities. | |
| | | | | Make information about the age assurance | |
| | | | | process available to the user prior to | |
| | | | | completing the age check. | |

Accessibility: the principle that age Assess the potential impact that the chosen age
assurance should be easy to use and work assurance method(s) might have on users
for all users, regardless of their sharing protected characteristics.

19

| | Principles | | | Practical steps to consider principles | |
| --- | --- | --- | --- | --- | --- |
| Interoperability: the ability for technological systems to communicate with each other using common and standardised formats. | Interoperability: the ability for technological | | Stay up to date with developments in interoperable age assurance methods and use these approaches to reduce the burden on the user where possible and appropriate for the service. | | |
| | systems to communicate with each other | | | | |
| | using common and standardised formats. | | | | |

Interoperability: the ability for technological Stay up to date with developments in
systems to communicate with each other interoperable age assurance methods and use
using common and standardised formats. these approaches to reduce the burden on the

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Service providers should ensure age assurance is highly effective while considering accessibility and interoperability principles.

4.59 Service providers should ultimately ensure that the age assurance process used is highly effective at correctly determining whether a particular user is a child.
4.60 Alongside fulfilling the criteria, the age assurance process should be easy to use and work for all users. Failing to do so might unduly prevent adult users from accessing legal content.
4.61 Service providers should therefore also consider the principles set out in Table 4.2 below when implementing age assurance methods or processes. We provide further detail about each principle below, including why they are important, and steps service providers can take to have regard to them.
Under 4.59 to 4.61, service providers should ultimately ensure that the age assurance process used is highly effective at correctly determining whether a particular user is a child. Alongside fulfilling the criteria, the process should be easy to use and work for all users so as not to unduly prevent adult users from accessing legal content. Providers should consider the principles set out in Table 4.2 regarding accessibility and interoperability, assessing impact on users sharing protected characteristics, considering offering a variety of methods, designing accessible user journeys, providing pre-check information, and staying up to date with interoperable methods.
age_assurance.document_or_eid_basedage_assurance.estimationaccessibility.wcag_conformance

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uk:ofcom/heaa-guidance-part3
Part
Additional principles for providers to consider
Version
eb000eee3d25f24ca2bee58c…
Content hash
sha256 3b131f1826c3b5ab3acd6ecf…
Source
ofcom.org.uk/siteassets/resources/documents/consultations/category-1-10-weeks/statement-protecting-children-from-harms-online/main-document/guidance-on-highly-effective-age-assurance-part-3-guidance-.pdf?v=396471