Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 · PART 3 Requirements in relation to Regulated Activities

16 Receiving and acting on complaints

reg. 16 · in force: yes

Captured statutory text (L5)

16 Receiving and acting on complaints

(1)Any complaint received must be investigated and necessary and proportionate action must be taken in response to any failure identified by the complaint or investigation.

(2)The registered person must establish and operate effectively an accessible system for identifying, receiving, recording, handling and responding to complaints by service users and other persons in relation to the carrying on of the regulated activity.

(3)The registered person must provide to the Commission, when requested to do so and by no later than 28 days beginning on the day after receipt of the request, a summary of—

(a)complaints made under such complaints system,

(b)responses made by the registered person to such complaints and any further correspondence with the complainants in relation to such complaints, and

(c)any other relevant information in relation to such complaints as the Commission may request.

Full captured verbatim text

(1) Any complaint received must be investigated and necessary and proportionate action must be taken in response to any failure identified by the complaint or investigation.

(2) The registered person must establish and operate effectively an accessible system for identifying, receiving, recording, handling and responding to complaints by service users and other persons in relation to the carrying on of the regulated activity.

(3) The registered person must provide to the Commission, when requested to do so and by no later than 28 days beginning on the day after receipt of the request, a summary of—

(a) complaints made under such complaints system,

(b) responses made by the registered person to such complaints and any further correspondence with the complainants in relation to such complaints, and

(c) any other relevant information in relation to such complaints as the Commission may request.

What this provision means

Model summary, checked against the text on the left.

Relevance to Signicat: 1/3 · detailed summary (L4) Status: not needed for a short provision · Stored artifact; current recipe verification unavailable

Registered persons must operate an accessible complaints system and provide complaint summaries to the Commission within 28 days of request.

Only the one-line summary above is stored for this provision; the text itself is the evidence.

Refers to

No captured references.

Referred to by

cross-reference internal_cite · reg. 22

cross-reference internal_cite · reg. 23

cross-reference internal_cite · reg. 8

Part summaries

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L1 unavailable for current verification: the overall summary needs every part verified. Provisions and the verified summaries remain readable.

Verification findings (84)

synthesis coverage: missing/unverified L2 part-1

synthesis coverage: missing evaluation uk:uksi/2014/2936#regulation-1

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synthesis coverage: missing evaluation uk:uksi/2014/2936#schedule-4-paragraph-8

Instrument tier unavailable

Change history as published

No captured publisher history.

Pending effects amendments not yet applied to this text

reg. 12(3)-(3K) substituted for reg. 12(3)-(3D) by The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) (No. 2) Regulations 2022 reg. 4(2) · Effective date unknown · reg. 12

reg. 12(4) words substituted by The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) (No. 2) Regulations 2022 reg. 4(3) · Effective date unknown · reg. 12

reg. 12(6) words substituted by The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) (No. 2) Regulations 2022 reg. 4(4)(a) · Effective date unknown · reg. 12

reg. 12(6) words omitted by The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) (No. 2) Regulations 2022 reg. 4(4)(c) · Effective date unknown · reg. 12

Sch. 4A inserted by The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) (No. 2) Regulations 2022 reg. 4(5) · Effective date unknown

Provenance

Every claim the system makes about this text is traceable to these identifiers.

Instrument: uk:uksi/2014/2936
Part: PART 3 Requirements in relation to Regulated Activities
Version: 02cda3bef21115ef186e1433…
Content hash: sha256 d0591fd9ba862cb86cafe2db…
Source: legislation.gov.uk/uksi/2014/2936