Watchtower/Law library/Consumer Rights Act 2015/25 Delivery of wrong quantity
As last captured

Consumer Rights Act 2015 · CHAPTER 2 Goods

25 Delivery of wrong quantity

s. 25 · in force: yes

Captured statutory text (L5)

25 Delivery of wrong quantity

(1)Where the trader delivers to the consumer a quantity of goods less than the trader contracted to supply, the consumer may reject them, but if the consumer accepts them the consumer must pay for them at the contract rate.
(2)Where the trader delivers to the consumer a quantity of goods larger than the trader contracted to supply, the consumer may accept the goods included in the contract and reject the rest, or may reject all of the goods.
(3)Where the trader delivers to the consumer a quantity of goods larger than the trader contracted to supply and the consumer accepts all of the goods delivered, the consumer must pay for them at the contract rate.
(4)Where the consumer is entitled to reject goods under this section, any entitlement for the consumer to treat the contract as at an end depends on the terms of the contract and the circumstances of the case.
(5)The consumer rejects goods under this section by indicating to the trader that the consumer is rejecting the goods.
(6)The indication may be something the consumer says or does, but it must be clear enough to be understood by the trader.
(7)Subsections (1) to (3) do not prevent the consumer claiming damages, where it is open to the consumer to do so.
(8)This section is subject to any usage of trade, special agreement, or course of dealing between the parties.
Full captured verbatim text
(1) Where the trader delivers to the consumer a quantity of goods less than the trader contracted to supply, the consumer may reject them, but if the consumer accepts them the consumer must pay for them at the contract rate.

(2) Where the trader delivers to the consumer a quantity of goods larger than the trader contracted to supply, the consumer may accept the goods included in the contract and reject the rest, or may reject all of the goods.

(3) Where the trader delivers to the consumer a quantity of goods larger than the trader contracted to supply and the consumer accepts all of the goods delivered, the consumer must pay for them at the contract rate.

(4) Where the consumer is entitled to reject goods under this section, any entitlement for the consumer to treat the contract as at an end depends on the terms of the contract and the circumstances of the case.

(5) The consumer rejects goods under this section by indicating to the trader that the consumer is rejecting the goods.

(6) The indication may be something the consumer says or does, but it must be clear enough to be understood by the trader.

(7) Subsections (1) to (3) do not prevent the consumer claiming damages, where it is open to the consumer to do so.

(8) This section is subject to any usage of trade, special agreement, or course of dealing between the parties.

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cross-reference internal_cite · Sch. 4 para. 22

Part summaries

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Verification findings (469)

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Instrument tier unavailable

Change history as published

Sch. 5 para. 4 and cross-heading omitted (6.4.2025) by virtue of Digital Markets, Competition and Consumers Act 2024 (c. 13), s. 339(1), Sch. 18 para. 11(3) (with Sch. 19); S.I. 2025/272, reg. 2(1)(9)

Pending effects amendments not yet applied to this text

s. 83 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 83

s. 84 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 84

s. 85 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 85

s. 86 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 86

s. 87 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 87

Show all 30

s. 88 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 88

Sch. 9 para. 1 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 1

Sch. 9 para. 2 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 2

Sch. 9 para. 3 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 3

Sch. 9 para. 4 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 4

Sch. 9 para. 5 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 5

Sch. 9 para. 6 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 6

s. 11(4) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(2)(a) · Effective date unknown · s. 11

s. 11(5) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(2)(b) · Effective date unknown · s. 11

s. 12(2A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(3)(a) · Effective date unknown · s. 12

s. 12(3) words substituted by Digital Markets, Competition and Consumers Act 2024 s. 278(3)(b)(i) · Effective date unknown · s. 12

s. 12(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(3)(b)(ii) · Effective date unknown · s. 12

s. 36(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(4)(a) · Effective date unknown · s. 36

s. 36(4) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(4)(b) · Effective date unknown · s. 36

s. 37(2A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(5)(a) · Effective date unknown · s. 37

s. 37(3) words substituted by Digital Markets, Competition and Consumers Act 2024 s. 278(5)(b)(i) · Effective date unknown · s. 37

s. 37(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(5)(b)(ii) · Effective date unknown · s. 37

s. 50(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(6)(a) · Effective date unknown · s. 50

s. 50(4) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(6)(b) · Effective date unknown · s. 50

s. 88(1) words omitted by Leasehold and Freehold Reform Act 2024 Sch. 9 para. 16 · Effective date unknown · s. 88

Sch. 5 para. 10 words inserted by Automated Vehicles Act 2024 Sch. 5 para. 2 · Effective date unknown · Sch. 5 para. 10

Sch. 5 para. 10 words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(7) · Effective date unknown · Sch. 5 para. 10

Sch. 5 para. 10 words inserted by Leasehold and Freehold Reform Act 2024 s. 23(5)(a) · Effective date unknown · Sch. 5 para. 10

specified provision(s) amendment to earlier commencing SI 2015/1630, art. 4, 6 by The Consumer Rights Act 2015 (Commencement No. 3, Transitional Provisions, Savings and Consequential Amendments) (Amendment) Order 2016 art. 2 · Effective date unknown

Sch. 5 words inserted by Tobacco and Vapes Act 2026 Sch. 21 para. 12 · Effective date unknown

Provenance

Every claim the system makes about this text is traceable to these identifiers.

Instrument
uk:ukpga/2015/15
Part
CHAPTER 2 Goods
Version
9f3ce0f809cfa74da6064c11…
Content hash
sha256 4b6223d0a8d4be89482075ae…
Source
legislation.gov.uk/ukpga/2015/15