Consumer Rights Act 2015 · CHAPTER 5 Secondary ticketing

90 Duty to provide information about tickets

s. 90 · in force: yes

Captured statutory text (L5)

90 Duty to provide information about tickets

(1)This section applies where a person (“the seller”) re-sells a ticket for a recreational, sporting or cultural event in the United Kingdom through a secondary ticketing facility.

(2)The seller and each operator of the facility must ensure that the person who buys the ticket (“the buyer”) is given the information specified in subsection (3), where this is applicable to the ticket.

(3)That information is—

(a)where the ticket is for a particular seat or standing area at the venue for the event, the information necessary to enable the buyer to identify that seat or standing area,

(b)information about any restriction which limits use of the ticket to persons of a particular description, and

(c)the face value of the ticket.

(4)The reference in subsection (3)(a) to information necessary to enable the buyer to identify a seat or standing area at a venue includes, so far as applicable—

(a)the name of the area in the venue in which the seat or standing area is located (for example the name of the stand in which it is located),

(b)information necessary to enable the buyer to identify the part of the area in the venue in which the seat or standing area is located (for example the block of seats in which the seat is located),

(c)the number, letter or other distinguishing mark of the row in which the seat is located, ...

(d)the number, letter or other distinguishing mark of the seat , and

(e)any unique ticket number that may help the buyer to identify the seat or standing area or its location.

(5)The reference in subsection (3)(c) to the face value of the ticket is to the amount stated on the ticket as its price.

(6)The seller and each operator of the facility must ensure that the buyer is given the information specified in subsection (7), where the seller is—

(a)an operator of the secondary ticketing facility,

(b)a person who is a parent undertaking or a subsidiary undertaking in relation to an operator of the secondary ticketing facility,

(c)a person who is employed or engaged by an operator of the secondary ticketing facility,

(d)a person who is acting on behalf of a person within paragraph (c), or

(e)an organiser of the event or a person acting on behalf of an organiser of the event.

(7)That information is a statement that the seller of the ticket is a person within subsection (6) which specifies the ground on which the seller falls within that subsection.

(8)Information required by this section to be given to the buyer must be given—

(a)in a clear and comprehensible manner, and

(b)before the buyer is bound by the contract for the sale of the ticket.

(9)This section applies in relation to the re-sale of a ticket through a secondary ticketing facility only if the ticket is first offered for re-sale through the facility after the coming into force of this section.

Full captured verbatim text

(1) This section applies where a person (“the seller”) re-sells a ticket for a recreational, sporting or cultural event in the United Kingdom through a secondary ticketing facility.

(2) The seller and each operator of the facility must ensure that the person who buys the ticket (“the buyer”) is given the information specified in subsection (3), where this is applicable to the ticket.

(3) That information is—

(a) where the ticket is for a particular seat or standing area at the venue for the event, the information necessary to enable the buyer to identify that seat or standing area,

(b) information about any restriction which limits use of the ticket to persons of a particular description, and

(c) the face value of the ticket.

(4) The reference in subsection (3)(a) to information necessary to enable the buyer to identify a seat or standing area at a venue includes, so far as applicable—

(a) the name of the area in the venue in which the seat or standing area is located (for example the name of the stand in which it is located),

(b) information necessary to enable the buyer to identify the part of the area in the venue in which the seat or standing area is located (for example the block of seats in which the seat is located),

(c) the number, letter or other distinguishing mark of the row in which the seat is located, ...

(d) the number, letter or other distinguishing mark of the seat , and

(e) any unique ticket number that may help the buyer to identify the seat or standing area or its location.

(5) The reference in subsection (3)(c) to the face value of the ticket is to the amount stated on the ticket as its price.

(6) The seller and each operator of the facility must ensure that the buyer is given the information specified in subsection (7), where the seller is—

(a) an operator of the secondary ticketing facility,

(b) a person who is a parent undertaking or a subsidiary undertaking in relation to an operator of the secondary ticketing facility,

(c) a person who is employed or engaged by an operator of the secondary ticketing facility,

(d) a person who is acting on behalf of a person within paragraph (c), or

(e) an organiser of the event or a person acting on behalf of an organiser of the event.

(7) That information is a statement that the seller of the ticket is a person within subsection (6) which specifies the ground on which the seller falls within that subsection.

(8) Information required by this section to be given to the buyer must be given—

(a) in a clear and comprehensible manner, and

(b) before the buyer is bound by the contract for the sale of the ticket.

(9) This section applies in relation to the re-sale of a ticket through a secondary ticketing facility only if the ticket is first offered for re-sale through the facility after the coming into force of this section.

What this provision means

Model summary, checked against the text on the left.

Relevance to Signicat: 1/3 · detailed summary (L4) Status: not needed for a short provision · Stored artifact; current recipe verification unavailable

Sellers and secondary ticketing operators must provide buyers with seating, restriction, face value, and seller connection information before contract completion.

Only the one-line summary above is stored for this provision; the text itself is the evidence.

Refers to

No captured references.

Referred to by

cross-reference internal_cite · Sch. 4 para. 32

Part summaries

0 of 0 parts have a verified summary.

L1 unavailable for current verification: the overall summary needs every part verified. Provisions and the verified summaries remain readable.

Verification findings (469)

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Instrument tier unavailable

Change history as published

Sch. 5 para. 4 and cross-heading omitted (6.4.2025) by virtue of Digital Markets, Competition and Consumers Act 2024 (c. 13), s. 339(1), Sch. 18 para. 11(3) (with Sch. 19); S.I. 2025/272, reg. 2(1)(9)

Pending effects amendments not yet applied to this text

s. 83 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 83

s. 84 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 84

s. 85 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 85

s. 86 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 86

s. 87 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 87

Show all 30

s. 88 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 2 · Effective date unknown · s. 88

Sch. 9 para. 1 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 1

Sch. 9 para. 2 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 2

Sch. 9 para. 3 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 3

Sch. 9 para. 4 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 4

Sch. 9 para. 5 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 5

Sch. 9 para. 6 coming into force by Gorchymyn Deddf Hawliau Defnyddwyr 2015 (Cychwyn Rhif 2) (Cymru) 2015 art. 3 · Effective date unknown · Sch. 9 para. 6

s. 11(4) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(2)(a) · Effective date unknown · s. 11

s. 11(5) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(2)(b) · Effective date unknown · s. 11

s. 12(2A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(3)(a) · Effective date unknown · s. 12

s. 12(3) words substituted by Digital Markets, Competition and Consumers Act 2024 s. 278(3)(b)(i) · Effective date unknown · s. 12

s. 12(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(3)(b)(ii) · Effective date unknown · s. 12

s. 36(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(4)(a) · Effective date unknown · s. 36

s. 36(4) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(4)(b) · Effective date unknown · s. 36

s. 37(2A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(5)(a) · Effective date unknown · s. 37

s. 37(3) words substituted by Digital Markets, Competition and Consumers Act 2024 s. 278(5)(b)(i) · Effective date unknown · s. 37

s. 37(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(5)(b)(ii) · Effective date unknown · s. 37

s. 50(3) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(6)(a) · Effective date unknown · s. 50

s. 50(4) words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(6)(b) · Effective date unknown · s. 50

s. 88(1) words omitted by Leasehold and Freehold Reform Act 2024 Sch. 9 para. 16 · Effective date unknown · s. 88

Sch. 5 para. 10 words inserted by Automated Vehicles Act 2024 Sch. 5 para. 2 · Effective date unknown · Sch. 5 para. 10

Sch. 5 para. 10 words inserted by Digital Markets, Competition and Consumers Act 2024 s. 278(7) · Effective date unknown · Sch. 5 para. 10

Sch. 5 para. 10 words inserted by Leasehold and Freehold Reform Act 2024 s. 23(5)(a) · Effective date unknown · Sch. 5 para. 10

specified provision(s) amendment to earlier commencing SI 2015/1630, art. 4, 6 by The Consumer Rights Act 2015 (Commencement No. 3, Transitional Provisions, Savings and Consequential Amendments) (Amendment) Order 2016 art. 2 · Effective date unknown

Sch. 5 words inserted by Tobacco and Vapes Act 2026 Sch. 21 para. 12 · Effective date unknown

Provenance

Every claim the system makes about this text is traceable to these identifiers.

Instrument: uk:ukpga/2015/15
Part: CHAPTER 5 Secondary ticketing
Version: 9f3ce0f809cfa74da6064c11…
Content hash: sha256 fd60fb2764d63b9d09107ba9…
Source: legislation.gov.uk/ukpga/2015/15