Data (Use and Access) Act 2025 · Chapter 1 Data protection

103 Complaints by data subjects

s. 103 · in force: yes

Captured statutory text (L5)

103 Complaints by data subjects

(1)The 2018 Act is amended in accordance with subsections (2) and (3).

(2)Before section 165 (but after the italic heading before it) insert— Complaints by data subjects to controllers(164A)

(1)A data subject may make a complaint to the controller if the data subject considers that, in connection with personal data relating to the data subject, there is an infringement of the UK GDPR or Part 3 of this Act.

(2)A controller must facilitate the making of complaints under this section by taking steps such as providing a complaint form which can be completed electronically and by other means.

(3)If a controller receives a complaint under this section, the controller must acknowledge receipt of the complaint within the period of 30 days beginning when the complaint is received.

(4)If a controller receives a complaint under this section, the controller must without undue delay—

(a)take appropriate steps to respond to the complaint, and

(b)inform the complainant of the outcome of the complaint.

(5)The reference in subsection (4)(a) to taking appropriate steps to respond to the complaint includes—

(a)making enquiries into the subject matter of the complaint, to the extent appropriate, and

(b)informing the complainant about progress on the complaint.

Controllers to notify the Commissioner of the number of complaints(164B)

(1)The Secretary of State may by regulations require a controller to notify the Commissioner of the number of complaints made to the controller under section 164A in periods specified or described in the regulations.

(2)Regulations under this section may provide that a controller is required to make a notification to the Commissioner in respect of a period only in circumstances specified in the regulations.

(3)Regulations under this section may include—

(a)provision about a matter listed in subsection (4), or

(b)provision conferring power on the Commissioner to determine those matters.

(4)The matters are—

(a)the form and manner in which a notification must be made,

(b)the time at which, or period within which, a notification must be made, and

(c)how the number of complaints made to a controller during a period is to be calculated.

(5)Regulations under this section are subject to the negative resolution procedure.

(3)In section 165 (complaints by data subjects to the Commissioner)—

(a)omit subsection (1), and

(b)in subsection (2), after “infringement of” insert “the UK GDPR or”.

(4)The UK GDPR is amended in accordance with subsections (5) and (6).

(5)In Article 57 (Commissioner’s tasks)—

(a)in paragraph 1, omit point (f), and

(b)omit paragraph 2.

(6)Omit Article 77 (right to lodge a complaint with the Commissioner).

(7)Schedule 10 to this Act contains minor and consequential amendments.

Full captured verbatim text

(1) The 2018 Act is amended in accordance with subsections (2) and (3).

(2) Before section 165 (but after the italic heading before it) insert—

Complaints by data subjects to controllers(164A) (1) A data subject may make a complaint to the controller if the data subject considers that, in connection with personal data relating to the data subject, there is an infringement of the UK GDPR or Part 3 of this Act.

(2) A controller must facilitate the making of complaints under this section by taking steps such as providing a complaint form which can be completed electronically and by other means.

(3) If a controller receives a complaint under this section, the controller must acknowledge receipt of the complaint within the period of 30 days beginning when the complaint is received.

(4) If a controller receives a complaint under this section, the controller must without undue delay—

(a) take appropriate steps to respond to the complaint, and

(b) inform the complainant of the outcome of the complaint.

(5) The reference in subsection (4)(a) to taking appropriate steps to respond to the complaint includes—

(a) making enquiries into the subject matter of the complaint, to the extent appropriate, and

(b) informing the complainant about progress on the complaint.

Controllers to notify the Commissioner of the number of complaints(164B) (1) The Secretary of State may by regulations require a controller to notify the Commissioner of the number of complaints made to the controller under section 164A in periods specified or described in the regulations.

(2) Regulations under this section may provide that a controller is required to make a notification to the Commissioner in respect of a period only in circumstances specified in the regulations.

(3) Regulations under this section may include—

(a) provision about a matter listed in subsection (4), or

(b) provision conferring power on the Commissioner to determine those matters.

(4) The matters are—

(a) the form and manner in which a notification must be made,

(b) the time at which, or period within which, a notification must be made, and

(c) how the number of complaints made to a controller during a period is to be calculated.

(5) Regulations under this section are subject to the negative resolution procedure.

(3) In section 165 (complaints by data subjects to the Commissioner)—

(a) omit subsection (1), and

(b) in subsection (2), after “infringement of” insert “the UK GDPR or”.

(4) The UK GDPR is amended in accordance with subsections (5) and (6).

(5) In Article 57 (Commissioner’s tasks)—

(a) in paragraph 1, omit point (f), and

(b) omit paragraph 2.

(6) Omit Article 77 (right to lodge a complaint with the Commissioner).

(7) Schedule 10 to this Act contains minor and consequential amendments.

What this provision means

Model summary, checked against the text on the left.

Relevance to Signicat: 2/3 · detailed summary (L4) Status: ok · Stored artifact; current recipe verification unavailable

Controllers must facilitate complaints by data subjects, acknowledge receipt within 30 days, and take appropriate response steps without undue delay.

(2) A controller must facilitate the making of complaints under this section by taking steps such as providing a complaint form which can be completed electronically and by other means.

(3) If a controller receives a complaint under this section, the controller must acknowledge receipt of the complaint within the period of 30 days beginning when the complaint is received.

(4) If a controller receives a complaint under this section, the controller must without undue delay—

A data subject may complain to a controller regarding alleged infringements of the UK GDPR or Part 3 of the 2018 Act. The controller must facilitate complaints (including providing electronic forms), acknowledge receipt within 30 days of receipt, take appropriate steps to respond without undue delay (including making enquiries and informing about progress), and inform the complainant of the outcome. The Secretary of State may make regulations requiring controllers to report complaint numbers to the Commissioner.

data_protection.processor_controls

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Part summaries

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Verification findings (338)

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synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-10-paragraph-20

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synthesis coverage: missing/unverified L2 schedule-11

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-11-paragraph-1

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synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-11-paragraph-29

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-11-paragraph-30

synthesis coverage: missing/unverified L2 schedule-11

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-11-paragraph-31

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-11-paragraph-32

synthesis coverage: missing/unverified L2 schedule-14

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-14-paragraph-1

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synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-14-paragraph-3

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synthesis coverage: missing/unverified L2 schedule-15

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synthesis coverage: missing/unverified L2 schedule-16-part-1

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synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-16-paragraph-2

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synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-16-paragraph-4

synthesis coverage: missing/unverified L2 schedule-16-part-2

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-16-paragraph-5

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-16-paragraph-6

synthesis coverage: missing evaluation uk:ukpga/2025/18#schedule-16-paragraph-7

Instrument tier unavailable

Change history as published

No captured publisher history.

Pending effects amendments not yet applied to this text

s. 103(2) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(2)para. 28(3)(g)(i) · Effective date unknown · s. 103

s. 103(3) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(2)para. 28(3)(g)(ii) · Effective date unknown · s. 103

s. 103(5) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(2)para. 28(3)(g)(iii) · Effective date unknown · s. 103

s. 103(6) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(2)para. 28(3)(g)(iv) · Effective date unknown · s. 103

Sch. 10 para. 2 word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(a) · Effective date unknown · Sch. 10 para. 2

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Sch. 10 para. 3(3) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(b) · Effective date unknown · Sch. 10 para. 3

Sch. 10 para. 4(3) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(c) · Effective date unknown · Sch. 10 para. 4

Sch. 10 para. 5(3) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(d) · Effective date unknown · Sch. 10 para. 5

Sch. 10 para. 6 word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(e) · Effective date unknown · Sch. 10 para. 6

Sch. 10 para. 7(3) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(f) · Effective date unknown · Sch. 10 para. 7

Sch. 10 para. 10(2)(b) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(g) · Effective date unknown · Sch. 10 para. 10

Sch. 10 para. 10(3)(b) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(g) · Effective date unknown · Sch. 10 para. 10

Sch. 10 para. 11(2)(b) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(h) · Effective date unknown · Sch. 10 para. 11

Sch. 10 para. 13(2)(b) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(i) · Effective date unknown · Sch. 10 para. 13

Sch. 10 para. 13(3)(b) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(i) · Effective date unknown · Sch. 10 para. 13

Sch. 10 para. 14 word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(j) · Effective date unknown · Sch. 10 para. 14

Sch. 10 para. 15 word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(k) · Effective date unknown · Sch. 10 para. 15

Sch. 10 para. 19 word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(l) · Effective date unknown · Sch. 10 para. 19

Sch. 10 para. 20(2) word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 2 para. 28(5)(m) · Effective date unknown · Sch. 10 para. 20

Provenance

Every claim the system makes about this text is traceable to these identifiers.

Instrument: uk:ukpga/2025/18
Part: Chapter 1 Data protection
Version: c2d2e87668ced1c5f41cde01…
Content hash: sha256 2c139ec8d1ecf4cc90802f16…
Source: legislation.gov.uk/ukpga/2025/18