Privacy and Electronic Communications (EC Directive) Regulations 2003 ·

21A Calls for direct marketing of claims management services

reg. 21A · in force: yes

Captured statutory text (L5)

21A Calls for direct marketing of claims management services

(1)A person must not use, or instigate the use of, a public electronic communications service to make unsolicited calls for the purposes of direct marketing in relation to claims management services except in the circumstances referred to in paragraph (2).

(2)Those circumstances are where the called line is that of a subscriber who has previously notified the caller that for the time being the subscriber consents to such calls being made by, or at the instigation of, the caller on that line.

(3)A subscriber must not permit the subscriber's line to be used in contravention of paragraph (1).

(4)In this regulation, “claims management services” means the following services in relation to the making of a claim—

(a)advice;

(b)financial services or assistance;

(c)acting on behalf of, or representing, a person;

(d)the referral or introduction of one person to another;

(e)the making of inquiries.

(5)In paragraph (4), “claim” means a claim for compensation, restitution, repayment or any other remedy or relief in respect of loss or damage or in respect of an obligation, whether the claim is made or could be made—

(a)by way of legal proceedings,

(b)in accordance with a scheme of regulation (whether voluntary or compulsory), or

(c)in pursuance of a voluntary undertaking.

Full captured verbatim text

(1) A person must not use, or instigate the use of, a public electronic communications service to make unsolicited calls for the purposes of direct marketing in relation to claims management services except in the circumstances referred to in paragraph (2).

(2) Those circumstances are where the called line is that of a subscriber who has previously notified the caller that for the time being the subscriber consents to such calls being made by, or at the instigation of, the caller on that line.

(3) A subscriber must not permit the subscriber's line to be used in contravention of paragraph (1).

(4) In this regulation, “claims management services” means the following services in relation to the making of a claim—

(a) advice;

(b) financial services or assistance;

(c) acting on behalf of, or representing, a person;

(d) the referral or introduction of one person to another;

(e) the making of inquiries.

(5) In paragraph (4), “claim” means a claim for compensation, restitution, repayment or any other remedy or relief in respect of loss or damage or in respect of an obligation, whether the claim is made or could be made—

(a) by way of legal proceedings,

(b) in accordance with a scheme of regulation (whether voluntary or compulsory), or

(c) in pursuance of a voluntary undertaking.

What this provision means

Model summary, checked against the text on the left.

Relevance to Signicat: 3/3 · detailed summary (L4) Status: not needed for a short provision · Stored artifact; current recipe verification unavailable

Prohibits unsolicited calls for direct marketing of claims management services unless the subscriber previously consented.

Only the one-line summary above is stored for this provision; the text itself is the evidence.

Refers to

No captured references.

Referred to by

cross-reference internal_cite · reg. 21

cross-reference internal_cite · reg. 24

cross-reference internal_cite · Sch. 1 para. 18

Part summaries

0 of 0 parts have a verified summary.

L1 unavailable for current verification: the overall summary needs every part verified. Provisions and the verified summaries remain readable.

Verification findings (102)

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Instrument tier unavailable

Change history as published

Reg. 5B omitted (5.2.2026) by virtue of Data (Use and Access) Act 2025 (c. 18), ss. 115(3), 142(1); S.I. 2026/82, reg. 2(y) (with regs. 8-11)

Reg. 31A omitted (5.2.2026) by virtue of Data (Use and Access) Act 2025 (c. 18), ss. 115(6), 142(1); S.I. 2026/82, reg. 2(y) (with regs. 8-11)

Reg. 31B omitted (5.2.2026) by virtue of Data (Use and Access) Act 2025 (c. 18), ss. 115(7), 142(1); S.I. 2026/82, reg. 2(y) (with regs. 8-11)

Pending effects amendments not yet applied to this text

reg. 33 words substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 3 para. 6(6)(b)(ii) · Effective date unknown · reg. 33

reg. 33 word substituted by The Data (Use and Access) Act 2025 (Consequential Amendments and Transitional Provision) Regulations 2026 Sch. 3 para. 6(6)(c) · Effective date unknown · reg. 33

Provenance

Every claim the system makes about this text is traceable to these identifiers.

Instrument: uk:uksi/2003/2426
Part
Version: d0dbd86454c94cdf82f0218b…
Content hash: sha256 3cba897b440324f8f549484c…
Source: legislation.gov.uk/uksi/2003/2426