Pensions Dashboards Regulations 2022 · PART 2 Prescribed requirements for qualifying pensions...

12 Information on making a complaint

reg. 12 · in force: yes

Captured statutory text (L5)

12 Information on making a complaint

(1)A provider must provide users with information on how to make a complaint relating to the pensions dashboard service that it provides, or to acts or omissions of the provider.

(2)This must include a link to the central complaints process for the Money and Pensions Service.

(3)In this regulation, “the central complaints process for the Money and Pensions Service” means a service to help users understand what help is available if things go wrong and their available routes to redress.

Full captured verbatim text

(1) A provider must provide users with information on how to make a complaint relating to the pensions dashboard service that it provides, or to acts or omissions of the provider.

(2) This must include a link to the central complaints process for the Money and Pensions Service.

(3) In this regulation, “the central complaints process for the Money and Pensions Service” means a service to help users understand what help is available if things go wrong and their available routes to redress.

What this provision means

Model summary, checked against the text on the left.

Relevance to Signicat: 1/3 · detailed summary (L4) Status: not needed for a short provision · Stored artifact; current recipe verification unavailable

Providers must supply users with complaints information including a link to the central complaints process.

Only the one-line summary above is stored for this provision; the text itself is the evidence.

Refers to

No captured references.

Referred to by

No captured references.

Part summaries

0 of 0 parts have a verified summary.

L1 unavailable for current verification: the overall summary needs every part verified. Provisions and the verified summaries remain readable.

Verification findings (52)

synthesis coverage: missing/unverified L2 part-1

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-1

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-2

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-3

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-4

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-5

synthesis coverage: missing/unverified L2 part-2

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-6

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-7

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-8

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-9

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-10

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-11

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-12

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-13

synthesis coverage: missing/unverified L2 part-3-chapter-1

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-14

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-15

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-16

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-17

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-18

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-19

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-20

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-21

synthesis coverage: missing/unverified L2 part-3-chapter-2

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-22

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-23

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-24

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-25

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-26

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-27

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-28

synthesis coverage: missing/unverified L2 part-4

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-29

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-30

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-31

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-32

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-33

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-34

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-35

synthesis coverage: missing/unverified L2 part-5

synthesis coverage: missing evaluation uk:uksi/2022/1220#regulation-36

synthesis coverage: missing/unverified L2 schedule-3-part-1

synthesis coverage: missing evaluation uk:uksi/2022/1220#schedule-3-paragraph-1

synthesis coverage: missing evaluation uk:uksi/2022/1220#schedule-3-paragraph-2

synthesis coverage: missing evaluation uk:uksi/2022/1220#schedule-3-paragraph-3

synthesis coverage: missing evaluation uk:uksi/2022/1220#schedule-3-paragraph-4

synthesis coverage: missing evaluation uk:uksi/2022/1220#schedule-3-paragraph-5

synthesis coverage: missing evaluation uk:uksi/2022/1220#schedule-3-paragraph-6

synthesis coverage: missing/unverified L2 schedule-3-part-2

synthesis coverage: missing evaluation uk:uksi/2022/1220#schedule-3-paragraph-7

Instrument tier unavailable

Change history as published

No captured publisher history.

Pending effects amendments not yet applied to this text

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Provenance

Every claim the system makes about this text is traceable to these identifiers.

Instrument: uk:uksi/2022/1220
Part: PART 2 Prescribed requirements for qualifying pensions dashboard services
Version: 882e7c85099a2b6259409e3e…
Content hash: sha256 7e72f01844fc91775484ea97…
Source: legislation.gov.uk/uksi/2022/1220