legislation

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Verified at publication, 2026-11-12 11:36 UTC

63 provisions in 9 parts · official text ↗

No overall summary yet: some parts of this source have not passed verification. The part summaries that did pass and the full text of every provision are below.

Part summaries

0 of 0 parts have a verified summary.

L1 unavailable for current verification: the overall summary needs every part verified. Provisions and the verified summaries remain readable.

Verification findings (73)

synthesis coverage: missing/unverified L2 part-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-2

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synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-5

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-6

synthesis coverage: missing/unverified L2 part-2-chapter-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-7

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-8

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-9

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-10

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synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-14

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synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-18

synthesis coverage: missing/unverified L2 part-2-chapter-2

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-19

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-20

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synthesis coverage: missing/unverified L2 part-3

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-27

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-28

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-29

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-30

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synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-37

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-38

synthesis coverage: missing/unverified L2 part-4

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-39

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-40

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-41

synthesis coverage: missing/unverified L2 part-5

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-42

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-43

synthesis coverage: missing/unverified L2 part-6

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-44

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-45

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-46

synthesis coverage: missing/unverified L2 part-7

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-47

synthesis coverage: missing/unverified L2 schedule-4

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-2

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-3

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-4

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-5

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-6

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-7

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-8

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-9

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-10

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-11

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-12

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-13

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-14

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-15

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-16

Instrument tier unavailable

Change history as published

Reg. 24 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

Reg. 25 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

Reg. 26 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

Pt. 5 omitted (with application in accordance with reg. 1(2) of the amending S.I.) by virtue of The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), reg. 8 · repeated 2×

Pending effects amendments not yet applied to this text

reg. 5 words inserted by Digital Markets, Competition and Consumers Act 2024 s. 279(4) · Effective date unknown · reg. 5

reg. 7(4A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 279(5) · Effective date unknown · reg. 7

reg. 27(3A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 279(6) · Effective date unknown · reg. 27

Full TOC · table of contents Collapse parts

9 parts · 63 provisions. Open a provision for its text and, where available, its one-line summary.

PART 1 General · 6 provisions

1 Citation and commencement uk:uksi/2013/3134#regulation-1

2 Regulations superseded uk:uksi/2013/3134#regulation-2

3 Review uk:uksi/2013/3134#regulation-3

4 “Consumer” and “trader” uk:uksi/2013/3134#regulation-4

5 Other definitions uk:uksi/2013/3134#regulation-5

6 Limits of application: general uk:uksi/2013/3134#regulation-6

CHAPTER 1 Provision of information · 12 provisions

7 Application of Part 2 uk:uksi/2013/3134#regulation-7

8 Making information etc available to a consumer uk:uksi/2013/3134#regulation-8

9 Information to be provided before making an on-premises contract uk:uksi/2013/3134#regulation-9

10 Information to be provided before making an off-premises contract uk:uksi/2013/3134#regulation-10

11 Provision of information in connection with repair or maintenance contracts uk:uksi/2013/3134#regulation-11

12 Provision of copy or confirmation of off-premises contracts uk:uksi/2013/3134#regulation-12

13 Information to be provided before making a distance contract uk:uksi/2013/3134#regulation-13

14 Requirements for distance contracts concluded by electronic means uk:uksi/2013/3134#regulation-14

15 Telephone calls to conclude a distance contract uk:uksi/2013/3134#regulation-15

16 Confirmation of distance contracts uk:uksi/2013/3134#regulation-16

17 Burden of proof in relation to off-premises and distance contracts uk:uksi/2013/3134#regulation-17

18 Effect on contract of failure to provide information uk:uksi/2013/3134#regulation-18

CHAPTER 2 Offences · 8 provisions

19 Offence relating to the failure to give notice of the right to cancel uk:uksi/2013/3134#regulation-19

20 Defence of due diligence uk:uksi/2013/3134#regulation-20

21 Liability of persons other than the principal offender uk:uksi/2013/3134#regulation-21

22 Offences committed by bodies of persons uk:uksi/2013/3134#regulation-22

23 Duty to enforce uk:uksi/2013/3134#regulation-23

24 Powers of investigation uk:uksi/2013/3134#regulation-24

25 Obstruction of authorised officers uk:uksi/2013/3134#regulation-25

26 Freedom from self-incrimination uk:uksi/2013/3134#regulation-26

PART 3 Right to cancel · 12 provisions

27 Application of Part 3 uk:uksi/2013/3134#regulation-27

28 Limits of application: circumstances excluding cancellation uk:uksi/2013/3134#regulation-28

29 Right to cancel uk:uksi/2013/3134#regulation-29

30 Normal cancellation period uk:uksi/2013/3134#regulation-30

31 Cancellation period extended for breach of information requirement uk:uksi/2013/3134#regulation-31

32 Exercise of the right to withdraw or cancel uk:uksi/2013/3134#regulation-32

33 Effect of withdrawal or cancellation uk:uksi/2013/3134#regulation-33

34 Reimbursement by trader in the event of withdrawal or cancellation uk:uksi/2013/3134#regulation-34

35 Return of goods in the event of cancellation uk:uksi/2013/3134#regulation-35

36 Supply of service in cancellation period uk:uksi/2013/3134#regulation-36

37 Supply of digital content in cancellation period uk:uksi/2013/3134#regulation-37

38 Effects of withdrawal or cancellation on ancillary contracts uk:uksi/2013/3134#regulation-38

PART 4 Protection from inertia selling and additional charges · 3 provisions

39 Inertia selling uk:uksi/2013/3134#regulation-39

40 Additional payments under a contract uk:uksi/2013/3134#regulation-40

41 Help-line charges over basic rate uk:uksi/2013/3134#regulation-41

PART 5 Delivery and risk · 2 provisions

42 Time for delivery of goods uk:uksi/2013/3134#regulation-42

43 Passing of risk uk:uksi/2013/3134#regulation-43

PART 6 Enforcement · 3 provisions

44 Complaints uk:uksi/2013/3134#regulation-44

45 Orders to secure compliance uk:uksi/2013/3134#regulation-45

46 Notification of undertakings and orders to the CMA uk:uksi/2013/3134#regulation-46

PART 7 Consequential amendments · 1 provisions

47 Consequential amendments uk:uksi/2013/3134#regulation-47

SCHEDULE 4 · 16 provisions

1 Unsolicited Goods and Services Act 1971 uk:uksi/2013/3134#schedule-4-paragraph-1

2 Consumer Credit Act 1974 uk:uksi/2013/3134#schedule-4-paragraph-2

3 Companies Act 1985 uk:uksi/2013/3134#schedule-4-paragraph-3

4 Financial Services (Distance Marketing) Regulations 2004 uk:uksi/2013/3134#schedule-4-paragraph-4

5 Supply of Extended Warranties on Domestic Electrical Goods Order 2005 uk:uksi/2013/3134#schedule-4-paragraph-5

6 Companies Act 2006 uk:uksi/2013/3134#schedule-4-paragraph-6

7 Waste Electrical & Electrical Equipment Regulations 2006 uk:uksi/2013/3134#schedule-4-paragraph-7

8 Legislative and Regulatory Reform (Regulatory Functions) Order 2007 uk:uksi/2013/3134#schedule-4-paragraph-8

9 Consumer Protection from Unfair Trading Regulations 2008 uk:uksi/2013/3134#schedule-4-paragraph-9

10 Payment Services Regulations 2009 uk:uksi/2013/3134#schedule-4-paragraph-10

11 Co-ordination of Regulatory Enforcement (Regulatory Functions in Scotland and Northern Ireland) Order 2009 uk:uksi/2013/3134#schedule-4-paragraph-11

12 Waste Batteries and Accumulators Regulations 2009 uk:uksi/2013/3134#schedule-4-paragraph-12

13 Unsolicited Services (Trade and Business Directories) Act (Northern Ireland) 2010 uk:uksi/2013/3134#schedule-4-paragraph-13

14 Postal Services Act 2011 (Disclosure of Information) Order 2012 uk:uksi/2013/3134#schedule-4-paragraph-14

15 Consumer Rights (Payment Surcharges) Regulations 2012 uk:uksi/2013/3134#schedule-4-paragraph-15

16 Enterprise Act (Part 8 Domestic Infringements) Order 2013 uk:uksi/2013/3134#schedule-4-paragraph-16