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Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Verified at publication, 2026-11-12 11:36 UTC

63 provisions in 9 parts · official text ↗

No overall summary yet: some parts of this source have not passed verification. The part summaries that did pass and the full text of every provision are below.

Part summaries

0 of 0 parts have a verified summary.

L1 unavailable for current verification: the overall summary needs every part verified. Provisions and the verified summaries remain readable.

Verification findings (73)

synthesis coverage: missing/unverified L2 part-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-2

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-3

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-4

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-5

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-6

synthesis coverage: missing/unverified L2 part-2-chapter-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-7

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-8

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-9

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-10

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-11

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-12

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-13

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-14

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-15

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-16

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-17

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-18

synthesis coverage: missing/unverified L2 part-2-chapter-2

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-19

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-20

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-21

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-22

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-23

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-24

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-25

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-26

synthesis coverage: missing/unverified L2 part-3

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-27

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-28

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-29

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-30

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-31

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-32

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-33

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-34

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-35

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-36

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-37

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-38

synthesis coverage: missing/unverified L2 part-4

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-39

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-40

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-41

synthesis coverage: missing/unverified L2 part-5

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-42

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-43

synthesis coverage: missing/unverified L2 part-6

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-44

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-45

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-46

synthesis coverage: missing/unverified L2 part-7

synthesis coverage: missing evaluation uk:uksi/2013/3134#regulation-47

synthesis coverage: missing/unverified L2 schedule-4

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-1

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-2

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-3

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-4

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-5

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-6

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-7

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-8

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-9

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-10

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-11

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-12

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-13

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-14

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-15

synthesis coverage: missing evaluation uk:uksi/2013/3134#schedule-4-paragraph-16

Instrument tier unavailable

Change history as published

Reg. 24 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

Reg. 25 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

Reg. 26 revoked (1.10.2015) by The Consumer Rights Act 2015 (Consequential Amendments) Order 2015 (S.I. 2015/1726), art. 1, Sch. para. 7 (with art. 4)

Pt. 5 omitted (with application in accordance with reg. 1(2) of the amending S.I.) by virtue of The Consumer Contracts (Amendment) Regulations 2015 (S.I. 2015/1629), reg. 8 · repeated 2×

Pending effects amendments not yet applied to this text

reg. 5 words inserted by Digital Markets, Competition and Consumers Act 2024 s. 279(4) · Effective date unknown · reg. 5

reg. 7(4A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 279(5) · Effective date unknown · reg. 7

reg. 27(3A) inserted by Digital Markets, Competition and Consumers Act 2024 s. 279(6) · Effective date unknown · reg. 27

Full TOC · table of contents Expand all parts

9 parts · 63 provisions. Open a provision for its text and, where available, its one-line summary.

PART 1 General · 6 provisions
1 Citation and commencement
2 Regulations superseded
3 Review
4 “Consumer” and “trader”
5 Other definitions
6 Limits of application: general
CHAPTER 1 Provision of information · 12 provisions
7 Application of Part 2
8 Making information etc available to a consumer
9 Information to be provided before making an on-premises contract
10 Information to be provided before making an off-premises contract
11 Provision of information in connection with repair or maintenance contracts
12 Provision of copy or confirmation of off-premises contracts
13 Information to be provided before making a distance contract
14 Requirements for distance contracts concluded by electronic means
15 Telephone calls to conclude a distance contract
16 Confirmation of distance contracts
17 Burden of proof in relation to off-premises and distance contracts
18 Effect on contract of failure to provide information
CHAPTER 2 Offences · 8 provisions
19 Offence relating to the failure to give notice of the right to cancel
20 Defence of due diligence
21 Liability of persons other than the principal offender
22 Offences committed by bodies of persons
23 Duty to enforce
24 Powers of investigation
25 Obstruction of authorised officers
26 Freedom from self-incrimination
PART 3 Right to cancel · 12 provisions
27 Application of Part 3
28 Limits of application: circumstances excluding cancellation
29 Right to cancel
30 Normal cancellation period
31 Cancellation period extended for breach of information requirement
32 Exercise of the right to withdraw or cancel
33 Effect of withdrawal or cancellation
34 Reimbursement by trader in the event of withdrawal or cancellation
35 Return of goods in the event of cancellation
36 Supply of service in cancellation period
37 Supply of digital content in cancellation period
38 Effects of withdrawal or cancellation on ancillary contracts
PART 4 Protection from inertia selling and additional charges · 3 provisions
39 Inertia selling
40 Additional payments under a contract
41 Help-line charges over basic rate
PART 5 Delivery and risk · 2 provisions
42 Time for delivery of goods
43 Passing of risk
PART 6 Enforcement · 3 provisions
44 Complaints
45 Orders to secure compliance
46 Notification of undertakings and orders to the CMA
PART 7 Consequential amendments · 1 provisions
47 Consequential amendments
SCHEDULE 4 · 16 provisions
1 Unsolicited Goods and Services Act 1971
2 Consumer Credit Act 1974
3 Companies Act 1985
4 Financial Services (Distance Marketing) Regulations 2004
5 Supply of Extended Warranties on Domestic Electrical Goods Order 2005
6 Companies Act 2006
7 Waste Electrical & Electrical Equipment Regulations 2006
8 Legislative and Regulatory Reform (Regulatory Functions) Order 2007
9 Consumer Protection from Unfair Trading Regulations 2008
10 Payment Services Regulations 2009
11 Co-ordination of Regulatory Enforcement (Regulatory Functions in Scotland and Northern Ireland) Order 2009
12 Waste Batteries and Accumulators Regulations 2009
13 Unsolicited Services (Trade and Business Directories) Act (Northern Ireland) 2010
14 Postal Services Act 2011 (Disclosure of Information) Order 2012
15 Consumer Rights (Payment Surcharges) Regulations 2012
16 Enterprise Act (Part 8 Domestic Infringements) Order 2013